Digital solutions for the Diia.Business network of centres

Innovative digital solutions for the Diia.Business network of entrepreneur support centres

About the client

The national Diia.Business project promotes entrepreneurship in Ukraine. Its support network comprises 14 centres that organise events and training sessions for both new entrepreneurs and experienced business owners.

Challenge

The centres initiated the creation of a unified project management system, and we have developed
a *Software as a Service (SaaS)* solution that will streamline and optimise operations, as well as improve the quality and speed of the offline centres’ activities. The teams at the Diia.Business centres are using our tools, so we’re sharing who they’re for, what they
do and why we’ve implemented them.

*SaaS is more than just developing a website or a mobile app — it is a solution that combines software and service, making it easier to receive
and provide services, and improving the work not only of the centres but also of the end users — entrepreneurs.

Who is this solution for?

For the network
of Diia.Business centres

For teams
at Diia.Business centres

For visitors to Diia.Business centres

The needs of visitors to Diia.Business centres
- It’s easy to view all the centre’s events
- Register for a course in just a few clicks
- Receive reminders about events
The needs of the teams at Diia.Business centres
- Close course enrolments in just a few clicks
- Identify visitors and their interests
- Relieve the team of a million calls a day
- Speed up processes in call centres
The requirements of the Diia.Business network of centres
- A single project management system for all centres
- Modernising the team’s interaction with visitors

A DIGITAL TOOL FOR VISITORS TO THE DIA.BUSINESS CENTRES

Website

You can register on the website in a single click via email or Facebook, but you can also enter your details manually if you prefer.

Once logged in, visitors are taken to their personal dashboard. There, they can view upcoming events,
add them to their Google Calendar, submit applications or withdraw their participation.

The events page features a calendar and a quick search function by date, category and event type.

Once payment has been made, visitors receive a confirmation email containing a QR code, which serves as their ticket to the event. They also receive email notifications and automatic text messages detailing
the date, duration and title of the event right up until
the start of the course.

Key events in the life of the centres are also featured
on the news page.

The business directory showcases local Ukrainian businesses. The listings, which include descriptions
of the business projects, are sorted by category.

DIGITAL TOOLS FOR TEAMS AT DIA.BUSINESS CENTRES

Control panel

In the admin panel, administrators
and centre teams: add users, populate
the website, and create events, news
items and directories of businesses.

There’s a whole range of tools for creating events:
upload photos, format text, add dates and the number of participants, and so on.

Editors create events of various durations and formats: from one-day lectures to week-long courses, where each session covers a new topic.

*We do not use users’ personal data and do not have access to it. All data in this image is for illustrative purposes only and has no connection with the actual data of users of Diia.Business centres.

On the participants’ page, the administrator manages registrations: accepting, rejecting and placing applicants on the waiting list. They can see the total number of people registered for each event and their interests.

The centre’s team also sends confirmation emails, updates statuses and moves applications from the reserve list to the main list.

SMS reminders are sent automatically to participants; to enable this, simply switch them on when
setting up the event in the admin panel.

In the admin panel, editors create news articles, schedule publication times and add them to the website.

It is also possible to feature a news item on the homepage, restore a deleted post or preview how the content will look on the website.

Chatbot

A representative of a non-governmental organisation that runs the Diia.Business centre uses a chatbot to process enquiries submitted via every feedback
form on the website.

A mobile app for scanning tickets

All Diia.Business centres now have a single app for teams. Event Manager is a tool that administrators use to quickly verify event participants.

It all happens with a single tap: the QR scanner app scans the participant’s code and enters their details into a centralised system.

Thanks to the app, centre teams have all the event statistics at their fingertips on their smartphones:
the number of registered and attending participants.

Instructions

The admin panel contains a step-by-step guide on how to use the digital solutions. This document sets out the details of how to use the web portals, the chatbot
and the mobile app for scanning tickets.